All TLC Handmade Shoes are designed to match standard US dress shoe sizes, so you can select your normal US dress shoe size.
However, to ensure the perfect fit, please make sure: -
  • If you have wide feet, please select the next size up. All our shoes are standard D width.
  • In general, our shoes run slightly small. We suggest you size up if you are between sizes.
  • UK Size, EU size, Brannock and Foot Lengths are for reference purposes only, to help you select the correct TLC size.
  • Sizes smaller than 8 and bigger than 12 are crafted to order only.
  • For further information please refer to the "Sizing Guide" section on our website.
Shoe Polish/Conditioner: Full grain leather shoes should be conditioned on a regular basis to keep the leather supple and well moisturized. To maximize the leather's life and bring out its shine, select a water-based cream polish. We recommend avoiding wax-based polish which can suffocate the leather and cause cracking over time. Shoe Trees: After daily wear, wooden (not plastic) shoe trees should be inserted into your shoes to absorb excess moisture and preserve their shape. Shoe Horn: We recommend using a shoe horn to put on your shoes as it helps to preserve the back counter and overall structure of your shoes. If you have questions on how to care for our suedes, nubucks and tumbled leathers please email info@tlchandmade.com
We provide free shipping all over Pakistan. As we take pride in paying meticulous attention to each hand-crafted shoe, we take 5-7 days to process the order before shipping. Once shipped, it takes approximately 5-7 business days for the shoes to be at your doorstep. While we ship all over the world, shipping rates may vary for countries other than Pakistan. For questions regarding your specific country please reach us at Customerservices@tlchandmade.com
We are pleased to offer a 14 Day Return Policy with full refund. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all TLC products that have not been worn or have not had labels removed. The shoes must be returned to us within 14 days of the date you receive the product, in the same condition as received, without any signs of wear or use such as creasing and scuffs on leather or outsole.
For return reasons, please take care when first trying on your shoes, try on a carpeted surface to avoid any marking of the soles, & avoid bending the foot to minimize creasing of the shoe.
Further, please note that even with in the 14 Days Refund Policy period, shipping for exchanges or returns is free of charge for one return or exchange per order. If a second exchange or return is requested, the cost of the second shipping will be covered by the customer.
After the expiry of 14 days from the date of delivery, only shoes ordered in the wrong size can be exchanged for a different size, but we do not refund shipping costs in this circumstance. The only time we will refund shipping incurred by the customer is if the goods we have sent out are faulty in some way, the fault must be reported to us within 14 days of receiving the goods. If you wish to return the product, please contact us at Customerservices@tlchandmade.com. Please include your order number, name, and reason for your return. Once your request has been reviewed, you will be contacted by our customer care team to advise next steps.
Please refrain from shipping your return without notifying our customer care team, as we require specific information in order to process your return. After inspection at our factory, if perceived to be a genuine fault/flaw, a full refund will be given for the goods and shipping cost incurred. Please allow 2 to 3 working for us to process your refund.
We introduce a seasonal collection two times per year. Prior to the launch of each collection, we will introduce a seasonal lookbook (on tlchandmade.com and via email) to showcase each style we plan to stock for the season. These seasonal collections will include both new and select carry-over styles. Note: We are unable to guarantee which styles will be carried over to the following seasons, so be sure to grab what you like when it’s available! If you prefer to have your questions answered by someone on our team, please e-mail: . sales@tlchandmade.com
We are pleased to offer a 14 Day Return Policy with full refund. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all TLC products that have not been worn or have not had labels removed. The shoes must be returned to us within 14 days of the date you receive the product, in the same condition as received, without any signs of wear or use such as creasing and scuffs on leather or outsole. After the expiry of 14 days from the date of delivery, only shoes ordered in the wrong size can be exchanged for a different size, but we do not refund shipping costs in this circumstance. The only time we will refund shipping incurred by the customer is if the goods we have sent out are faulty in some way, the fault must be reported to us within 14 days of receiving the goods. If you wish to return the product, please contact us at Customerservices@tlchandmade.com. Please include your order number, name, and reason for your return. Once your request has been reviewed, you will be contacted by our customer care team to advise next steps.
While we ship all over the world, shipping rates may vary for countries other than Pakistan. For questions regarding your specific country please reach us at Customerservices@tlchandmade.com.
Please note that colours on our website will vary slightly depending how your monitor/mobile phone screen is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor setups. We work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight colour variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.
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