14 DAY RETURN / EXCHANGE POLICY
We are pleased to offer a 14 Day Return Policy with full refund. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all TLC products, under the following terms and conditions:
- Free Return/Exchange Period: The product(s) must be returned to us within 14 days of the date you receive the product, in the same condition as received.
- Only unused product to be returned / exchanged: The product must not have not had the labels removed. It should be without any signs of wear or use such as creasing and scuffs on the leather or the shoe out-sole.
- Trying on the Product: For return reasons, please take care when first trying on your shoes. Try on a carpeted surface to avoid any marking of the soles and avoid bending the foot to minimize creasing of the shoe.
- Shipping Charges for Return: Please note that even with in the 14 Days Refund Policy period, shipping for exchanges or returns is free of charge for only one return or exchange per order. For the second exchange or return at customer's request, the cost of the second shipping will be covered by the customer.
- After the expiry of 14 days from the date of delivery, only shoes ordered in the wrong size can be exchanged for a different size, but we do not refund shipping costs in this circumstance. The only time we will refund shipping incurred by the customer is if the goods we have sent out are faulty in some way, the fault must be reported to us within 14 days of receiving the goods.
- Color Variation: Please note that slight color variation does not constitute a fault. Colors on our website will vary slightly depending how your monitor/cellphone screen is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups. Moreover, we work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight color variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.
- Process of Return / Exchange: If you wish to return the product, please contact us at firstname.lastname@example.org. Please include your order number, name, and reason for your return. Once your request has been reviewed, you will be contacted by our customer care team to advise next steps. Please refrain from shipping your return without notifying our customer care team, as we require specific information in order to process your return. After inspection at our factory, if perceived to be a genuine fault/flaw, a full refund will be given for the goods and shipping cost incurred. Refunds, in most cases, will be issued to the same credit card that was used for the original purchase. Please allow 3-5 working days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.